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Asked a question 2 months ago

I recently just launched my first donor box site. I set a goal for the ongoing campaign. However, after the first 6 donors I noticed that when viewing the donation screen the number of people that have given and the total amount given on the goal header do not match the actual number of donors nor the total amount given. Can someone explain this discrepancy??

Where am I?

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Hi @Dr B56

This is Leo from the support team. In this case, it would be better to check your account and campaign to make sure everything is ok. Upon checking your description, I imagine the campaign stats have not been updated, so to solve this, we only need to update them manually. Now, to do this, you need to reach out to us so we can help. Please send an email to support@donorbox.org13.

Our team will be ready to help with this problem. We look forward to hearing from you.